Reference

Our Terms, Your Rights, One Clear Picture

These legal terms set out how bolaking138 operates its platform, what you agree to when you open an account, and how we handle your data and account information.

Account TermsData HandlingJurisdiction RulesCookie PolicyContact Rights
bolaking138 Our Terms, Your Rights, One Clear Picture
REACH US DIRECTLY

How to Contact Us About Legal Queries

Questions about your account rights, data requests, or a specific term in this policy can be directed to our support team. We handle legal and compliance queries separately from general account help — flag your message clearly so it reaches the right team without delay.

Live Chat Start a chat session from your account dashboard. Flag the subject as a legal or policy query and our team will route it to the compliance desk for a direct response.
Email Support Send your legal query or data access request by email. Include your registered account number and the specific clause or policy area you are asking about.
Account Help Centre Our Help Centre covers account suspension queries, data correction requests, and jurisdiction eligibility checks. Log in first so your account context loads automatically.
ACCOUNT SECURITY PRACTICE

Data Handling, Cookies, and Account Security

We take a deliberate approach to data retention, cookie use, and account security — not a one-line policy. What we collect, how long we keep it, and who can request changes are all defined below.

Data Retention

We retain account data for as long as your account is active and for the period required by applicable law after closure. You may request a summary of data we hold by contacting support.

Cookie Use

Cookies on this platform serve session management and account security — not third-party advertising. You can adjust browser cookie settings, though some account features require session cookies to function.

Account Security

Account login uses OTP verification sent to your registered number. If you suspect unauthorised access, change your password immediately and contact our team via live chat to freeze the account.

Requesting Changes

To correct, update, or remove personal data, contact us through the email channel with your account number. We will acknowledge requests within a reasonable period under applicable law.

Common Questions About Our Legal Terms

Below are the questions we receive most often about account eligibility, data rights, and how our terms apply in Malaysia. If your question is not here, reach us through live chat or email.

Yes. Access depends on local law and is only available where local law in Malaysia permits. If you are unsure of your eligibility, check the relevant legislation in your region before opening an account.

We collect the information you provide at registration — name, contact details, and payment method data such as your linked Touch 'n Go eWallet or Boost account — along with session and activity data necessary to operate your account securely.

Yes. Send a data access request to our email support channel with your registered account number. We will process it in line with applicable data protection requirements and respond within a reasonable timeframe.

Submit a closure request via live chat or email. After closure we retain data for the period required by law, then delete it. Any pending balance linked to GrabPay, DuitNow, or FPX must be withdrawn before closure is completed.

We notify you through your registered account. Continuing to use the platform after the notification date counts as acceptance of the updated terms. If you disagree, close your account before the effective date.

Raise a formal dispute via email support, referencing the specific term and your account number. Our compliance team reviews disputes independently from general account support and will respond with a written outcome.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.